Effective Date: February 18, 2026

Thank you for purchasing or subscribing to services provided by Web 3.0 Soft Limited ("we", "us", or "our"). This Refund Policy explains the conditions under which refunds may be issued for purchases made through our websites, mobile applications, and other digital services (collectively, the "Services").

Please read this policy carefully before making a purchase. By purchasing or subscribing to our Services, you agree to the terms of this Refund Policy. All payments are processed through Stripe, Inc. Refunds approved under this policy will be returned to the original payment method used at the time of purchase.

1. Refund Eligibility

You may request a refund under the following general conditions:

1.1. Cancellation Within 14 Days of Initial Purchase You may request a full refund of the purchase amount if you cancel your subscription or service within 14 days of the original purchase date. Upon cancellation within this period, your refund will be processed to the original payment method via Stripe. Please note that Stripe's processing timelines may apply.

1.2. Technical Issues If you encounter a technical issue with the Service that cannot be resolved by our support team, you may be eligible for a refund. To qualify, you must provide sufficient information describing the issue so our team can reproduce and verify it. If the issue is confirmed and cannot be resolved, a refund may be issued.

1.3. Duplicate Purchase If you accidentally purchased the same service or subscription more than once, contact our support team for assistance and verification. Upon confirmation, a refund for the duplicate purchase may be issued.

2. How to Request a Refund

To request a refund:

2.1. Contact our support team via email at support@app-for-security.com with the subject line "Refund Request".

2.2. Include your full name, order or transaction ID (available in your Stripe payment confirmation email), date of purchase, and reason for the refund request.

2.3. We will review your request and respond within a reasonable timeframe.

Refund requests that do not include required details may be delayed or denied.

3. Refund Processing Time

3.1. Once your refund request is approved, refunds are processed through Stripe and typically returned to your original payment method within 5–14 business days of approval.

3.2. Please note that depending on your bank or card issuer, it may take additional time for the refunded amount to appear in your account. Web 3.0 Soft Limited is not responsible for delays caused by your bank or Stripe's processing timelines.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances, unless otherwise required by applicable law:

4.1. Requests made after the 14-day refund period.

4.2. Change of mind or dissatisfaction without qualifying technical issues.

4.3. Service usage beyond the initial period that already provided access to features or content.

4.4. Chargebacks or disputes initiated directly with your bank or card issuer without first contacting our support team.

4.5. Any refund requests in violation of applicable platform or Stripe policy rules.

5. Chargebacks

5.1. We encourage you to contact our support team before initiating a chargeback with your bank or card issuer.

5.2. Unauthorized chargebacks may result in suspension of your account and access to the Services.

5.3. We reserve the right to contest chargebacks that do not meet the refund eligibility criteria outlined in this policy.

6. Subscription Cancellation

6.1. You may cancel your subscription at any time through your account settings.

6.2. Cancellations will take effect at the end of your current billing period, and you will retain access to any paid features until that date.

6.3. Refund eligibility for partially unused periods is governed by the terms laid out above.

7. Contact Information

For questions about refunds or to request a refund, please contact us:

Web 3.0 Soft Limited
85 Great Portland Street
Westminster, W1W 7LT
United Kingdom
Phone: +44 7441 424350
Email: support@app-for-security.com